1SEND-PR(1) General Commands Manual SEND-PR(1)
2
6 krb5-send-pr - send problem report (PR) to a central support site
7
9 krb5-send-pr [ site ] [ -f problem-report ] [ -t mail-address ]
10 [ -P ] [ -L ] [ -s severity ] [ -c address ]
11 [ --request-id ] [ -V ]
12
14 krb5-send-pr is a tool used to submit problem reports (PRs) to a cen‐
15 tral support site. In most cases the correct site will be the default.
16 This argument indicates the support site which is responsible for the
17 category of problem involved. Some sites may use a local address as a
18 default. site values are defined by using the aliases(5).
19 krb5-send-pr invokes an editor on a problem report template (after try‐
21 ing to fill in some fields with reasonable default values). When you
22 exit the editor, krb5-send-pr sends the completed form to the Problem
23 Report Management System (GNATS) at a central support site. At the
24 support site, the PR is assigned a unique number and is stored in the
25 GNATS database according to its category and submitter-id. GNATS auto‐
26 matically replies with an acknowledgement, citing the category and the
27 PR number.
28 To ensure that a PR is handled promptly, it should contain your
30 (unique) submitter-id and one of the available categories to identify
31 the problem area. (Use `krb5-send-pr -L' to see a list of categories.)
32 The krb5-send-pr template at your site should already be customized
34 with your submitter-id (running `install-sid submitter-id' to accom‐
35 plish this is part of the installation procedures for krb5-send-pr).
36 If this hasn't been done, see your system administrator for your sub‐
37 mitter-id, or request one from your support site by invoking
38 `krb5-send-pr --request-id'. If your site does not distinguish between
39 different user sites, or if you are not affiliated with the support
40 site, use `net' for this field.
41 The more precise your problem description and the more complete your
43 information, the faster your support team can solve your problems.
44
46 -f problem-report
47 specify a file (problem-report) which already contains a com‐
48 plete problem report. krb5-send-pr sends the contents of the
49 file without invoking the editor. If the value for problem-
50 report is `-', then krb5-send-pr reads from standard input.
51 -s severity
53 Give the problem report the severity severity.
54 -t mail-address
56 Change mail address at the support site for problem reports.
57 The default mail-address is the address used for the default
58 site. Use the site argument rather than this option in nearly
59 all cases.
60 -c address
62 Put address in the Cc: header of the message.
63 -P print the form specified by the environment variable PR_FORM on
65 standard output. If PR_FORM is not set, print the standard
66 blank PR template. No mail is sent.
67 -L print the list of available categories. No mail is sent.
69 --request-id
71 sends mail to the default support site, or site if specified,
72 with a request for your submitter-id. If you are not affiliated
73 with site, use a submitter-id of net'.
74 -V Display the krb5-send-pr version number.
76 Note: use krb5-send-pr to submit problem reports rather than mailing
78 them directly. Using both the template and krb5-send-pr itself will
79 help ensure all necessary information will reach the support site.
80
82 The environment variable EDITOR specifies the editor to invoke on the
83 template.
84 default: vi
85 If the environment variable PR_FORM is set, then its value is used as
87 the file name of the template for your problem-report editing session.
88 You can use this to start with a partially completed form (for example,
89 a form with the identification fields already completed).
90
92 Problem reports have to be in a particular form so that a program can
93 easily manage them. Please remember the following guidelines:
94 · describe only one problem with each problem report.
96 · For follow-up mail, use the same subject line as the one in the
98 automatic acknowledgent. It consists of category, PR number and the
99 original synopsis line. This allows the support site to relate sev‐
100 eral mail messages to a particular PR and to record them automati‐
101 cally.
102 · Please try to be as accurate as possible in the subject and/or syn‐
104 opsis line.
105 · The subject and the synopsis line are not confidential. This is
107 because open-bugs lists are compiled from them. Avoid confidential
108 information there.
109 See the GNU Info file krb5-send-pr.info or the document Reporting Prob‐
111 lems With krb5-send-pr for detailed information on reporting problems
112
114 Submit small code samples with the PR. Contact the support site for
115 instructions on submitting larger test cases and problematic source
116 code.
117
119 /tmp/p$$ copy of PR used in editing session
120 /tmp/pf$$ copy of empty PR form, for testing purposes
121 /tmp/pbad$$ file for rejected PRs
122
124 An Emacs user interface for krb5-send-pr with completion of field val‐
125 ues is part of the krb5-send-pr distribution (invoked with M-x
126 krb5-send-pr). See the file krb5-send-pr.info or the ASCII file
127 INSTALL in the top level directory of the distribution for configura‐
128 tion and installation information. The Emacs LISP template file is
129 krb5-send-pr-el.in and is installed as krb5-send-pr.el.
130
132 See krb5-send-pr.info or INSTALL for installation instructions.
133
135 Reporting Problems Using krb5-send-pr (also installed as the GNU Info
136 file krb5-send-pr.info).
137 gnats(l), query-pr(1), edit-pr(1), gnats(8), queue-pr(8), at-pr(8),
139 mkcat(8), mkdist(8).
140
142 Jeffrey Osier, Brendan Kehoe, Jason Merrill, Heinz G. Seidl (Cygnus
143 Support)
144
146 Copyright (c) 1992, 1993 Free Software Foundation, Inc.
147 Permission is granted to make and distribute verbatim copies of this
149 manual provided the copyright notice and this permission notice are
150 preserved on all copies.
151 Permission is granted to copy and distribute modified versions of this
153 manual under the conditions for verbatim copying, provided that the
154 entire resulting derived work is distributed under the terms of a per‐
155 mission notice identical to this one.
156 Permission is granted to copy and distribute translations of this man‐
158 ual into another language, under the above conditions for modified ver‐
159 sions, except that this permission notice may be included in transla‐
160 tions approved by the Free Software Foundation instead of in the origi‐
161 nal English.
162February 1993 3.99 SEND-PR(1)