1ServiceNow::ITIL::IncidUesnetr(3C)ontributed Perl DocumeSnetravtiicoenNow::ITIL::Incident(3)
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Incident module

6       Service-now Perl API - Incident perl module
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Desciption

9       An object representation of an Incident in the Service-now platform.
10       Provides subroutines for querying, updating, and creating incidents.
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12   System Requirements
13       The Service-now Perl API requires Perl 5.8 with the following modules
14       installed
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16         * SOAP::Lite (prerequisites http://soaplite.com/prereqs.html) 0.71 or later
17         * Crypt::SSLeay
18         * IO::Socket::SSL
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Constructor

21   new
22       new(Configuration);
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24       Example:
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26         $incident = ServiceNow::ITIL::Incident->new($CONFIG);
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28       Takes a configuration object and manufactures an Incident object
29       connected to the Service-now instance
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Subroutines

32   close
33       close(number, hashmap);
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35       Example:
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37         $incident->close($number)
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39       Close an incident and update values described in the hash map passed
40       in.
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42   reopen
43       reopen(number, hashmap);
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45       Example:
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47         $incident->reopen($number);
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49       Re-open a closed incident and update values described in the hash map
50       passed in.
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52   createProblem
53       createProblem();
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55       Create a problem ticket from an incident and associate it. Returns the
56       sys_id of the newly created problem ticket
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58   createChange
59       createChange();
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61       Create a change request from an incident and associate it. Returns the
62       sys_id of the newly created change request
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66perl v5.28.0                      2010-02-19     ServiceNow::ITIL::Incident(3)