1RT-CRONTOOL(1)        User Contributed Perl Documentation       RT-CRONTOOL(1)
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NAME

6       rt-crontool - a tool to act on tickets from an external scheduling tool
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SYNOPSIS

9           # find all active tickets in the queue 'general' and set their priority to 99 if they are overdue:
10           rt-crontool \
11             --search RT::Search::ActiveTicketsInQueue  --search-arg general \
12             --condition RT::Condition::Overdue \
13             --action RT::Action::SetPriority --action-arg 99 \
14             --verbose
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16           # Escalate tickets
17             rt-crontool \
18               --search RT::Search::ActiveTicketsInQueue  --search-arg general \
19               --action RT::Action::EscalatePriority
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DESCRIPTION

22       This script is a tool to act on tickets from an external scheduling
23       tool, such as cron.
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25       Security:
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27       This tool allows the user to run arbitrary perl modules from within RT.
28       If this tool were setgid, a hostile local user could use this tool to
29       gain administrative access to RT. It is incredibly important that
30       nonprivileged users not be allowed to run this tool. It is suggested
31       that you create a non-privileged unix user with the correct group
32       membership and RT access to run this tool.
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OPTIONS

35       search
36           Specify the search module you want to use
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38       search-arg
39           An argument to pass to --search
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41       condition
42           Specify the condition module you want to use
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44       condition-arg
45           An argument to pass to --condition
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47       action
48           Specify the action module you want to use. This option may be
49           repeated to apply multiple actions to found tickets.
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51       action-arg
52           An argument to pass to --action. This option may be repeated to
53           pass corresponding arguments to multiple calls of --action.
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55       template
56           Specify name or id of template(s) you want to use
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58       transaction
59           Specify if you want to use either 'first', 'last' or 'all'
60           transactions
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62       transaction-type
63           Specify the comma separated list of transactions' types you want to
64           use
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66       log Adjust LogToSTDERR config option
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68       verbose
69           Output status updates to STDOUT
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73perl v5.32.0                      2020-07-29                    RT-CRONTOOL(1)
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