1ServiceNow::ITIL::Task(U3s)er Contributed Perl DocumentatSieornviceNow::ITIL::Task(3)
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Task module

6       Service-now Perl API - Task perl module
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Desciption

9       An object representation of a Task in the Service-now platform.
10       Provides subroutines for querying, updating, and creating tasks.  Task
11       is the parent class of Incident, Problem, Change, SC_Task and Ticket.
12       These child classes inherit subroutines from this class.
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14   System Requirements
15       The Service-now Perl API requires Perl 5.8 with the following modules
16       installed
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18         * SOAP::Lite (prerequisites http://soaplite.com/prereqs.html) 0.71 or later
19         * Crypt::SSLeay
20         * IO::Socket::SSL
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Constructor

23   new
24       new(Configuration);
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26       Example:
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28         $task = ServiceNow::ITIL::Task->new($CONFIG);
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30       Takes a configuration object and manufactures an Task object connected
31       to the Service-now instance
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Subroutines

34   create
35       create(optional paramaters)
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37       Example:
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39          $task->create();
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41       Creates and inserts Task/Incident/Ticket/SC_Task record into the
42       respective table.  Returns the number of created record on succes,
43       undef on failure.
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45   close
46       close(number of record, optional parameters)
47
48       Example:
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50          $task->close('INC1000312');
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52       Sets the state of Task/Incident/Ticket/SC_Task to closed and updates
53       the respective table.  Returns the number of created record on success,
54       undef on failure.
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56   reopen
57       reopen(number of record, optional parameters)
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59       Example:
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61          $task->reopen('TKT1003010');
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63       Sets the state of Task/Incident/Ticket/SC_Task to open and updates the
64       respective table.
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66   reassign
67       reassign(number, group, user);
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69       Example:
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71         $incident->reassign($number, 'Database', 'user')
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73       Re-assign an incident to the group and user specified.
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75   queryJournal
76       queryJournal(configuration file, optional field name)
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78       Example:
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80          $task->queryJournal($config, 'work_notes');
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82       Returns an array of hash references to each journal associated with the
83       current Task/Incident/Ticket/SC_Task.  Optional field name refines the
84       search to a specified field.
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86   attach
87       attach(file path)
88
89       Example:
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91          $task->attach("/Users/davidloo/Desktop/test_files/number_test.xls");
92
93       Attach a file to a record of Task
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97perl v5.38.0                      2023-07-21         ServiceNow::ITIL::Task(3)